Privacy Policy
At Shahimasala, we take your privacy seriously. This Privacy Policy (“Policy”) outlines howShahimasala collects, uses, and discloses your Personal Data through our websites, mobile applications, communication channels, platforms, order placements, and other services (“Services”). We handle your Personal Data in accordance with this Policy.
This Policy applies to various stakeholders, including our customers, agents, vendors, suppliers, partners, contractors, and service providers (“you” or “yours”).
Definition of Personal Data
“Personal Data” refers to any information about an individual, whether recorded in a material form or not, that can directly or indirectly identify that person. It also includes data combined with other information to which we have access.
Updates to the Policy
We may update this Policy periodically. Any changes will be reflected on this page. By continuing to use our Services, you acknowledge and accept these updates. It is your responsibility to check for any changes.
Collection of Personal Data
We collect Personal Data in various ways, including:
- Identity Data: Name, gender, and date of birth.
- Contact Data: Billing address, delivery address, email, and phone numbers.
- Account Data: Bank account details, credit card information, and payment details.
- Transaction Data: Order details, payments, delivery timings, and related information.
- Technical Data: IP address, login data, device details, browser type, time zone, cookies, and more.
- Profile Data: Usernames, passwords, interests, preferences, feedback, and survey responses.
- Usage Data: Information on how you use our Services.
- Marketing and Communications Data: Preferences, chat history, and communication preferences.We receive your Personal Data in various situations, including when you browse our website, create an account, provide feedback, make transactions, use payment-related functions, interact with features, subscribe to publications, participate in activities, or engage with us offline.
Use of Personal Data
Shahimasala processes your collected Personal Data for various purposes, including:
- Facilitating Services: We use your data to support your use of our Services and process orders you submit.
- Delivery Coordination: For Services you’ve purchased, we may share relevant Personal Data (e.g., delivery address) with third parties (e.g., logistics partners) to ensure smooth delivery.
- Delivery Updates: We keep you informed about the status of your Services.
- Customer Support: Personal Data helps us assist you with any order-related queries.
- Payment Transactions: To verify and process payments, we may transfer payment information (including Personal Data) to third-party payment service providers.
- Account Administration: Managing your account (if applicable).
- Data Storage and Backup: Safeguarding your Personal Data.
- Feedback and Queries: Responding to your inquiries and feedback.
- Information Sharing: Providing useful or requested information.
- Marketing and Advertising: Sending occasional promotional content.
- Statistics and Research: Generating internal reports.
- User Experience Enhancement: Improving our Services based on user interactions.
- Legal Compliance: Meeting regulatory requirements and law enforcement requests.
- Safety Measures: Preventing threats to life, health, or safety.
Disclosure of Personal Data
We may share or transfer your Personal Data to third parties, including:
- Service Providers: Partners in payment services, logistics, marketing, and more.
- Legal Advisors and Authorities: As required by law.
Business Transactions: In proposed purchases, mergers, or acquisitions.
We prioritize secure data handling and retention aligned with our purposes.
Protection of Personal Data
- We take reasonable legal, organisational and technical measures to ensure that your Personal Data is protected. This includes measures to prevent Personal Data from getting lost, disposed, modified, misused, or accessed in an unauthorised way.
- We limit access to your Personal Data to our employees on a need to know basis. Those processing your Personal Data will only do so in an authorised manner and are required to treat your information with confidentiality.
- Nevertheless, please understand that the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted through any online means, therefore, any transmission remains at your own risk.
Contact Us
If you have any questions on personal data protection or data privacy, please refer to this Policy. If your queries are not covered, or if you have any queries or complaints about this Policy or how we handle your Personal Data, please feel free to contact us via our email at support@Shahimasala.sg.
